Privacy Policy
Effective Date: 1st January 2025
PARENT with PURPOSE is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our business, including through our website and virtual consultations.
This policy is in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). PARENT with PURPOSE is committed to complying with these legal obligations when handling personal and sensitive information.
1. Information We Collect
We collect personal information to provide our services effectively. The types of information we may collect include:
Parent Information: Name, email address, phone number, and any personal or family details shared during consultations.
Child Information: Age, developmental details, challenges, and goals (only as shared by the parent or legal guardian with explicit consent).
Other Information: Feedback, questions, and any communications via email, phone correspondence or our website.
Some of this information may be classified as sensitive information under the Privacy Act, such as developmental concerns, educational needs, or information relating to a child's wellbeing. Sensitive information is treated with additional safeguards.
2. How We Collect Your Information
We gather information in the following ways:
Directly from You: When you book a consultation, fill out forms, or communicate with us.
Through Our Website: Via contact forms or cookies (see Section 6).
By engaging our services and providing your information, you give informed consent for us to collect and use your data as outlined in this policy.
3. Why We Collect Your Information
We collect personal and sensitive information to:
Provide personalised guidance and support tailored to your family’s needs
Communicate with you about bookings, sessions, and follow-ups
Improve our services through feedback, data analysis, and service development
Comply with any legal obligations
4. How We Protect Your Information
We take the security of your data seriously and implement the following safeguards:
Data Encryption: All data is stored on secure, encrypted cloud-based systems.
Limited Access: Only authorised personnel who hold current Blue Cards, Police Checks, or Working with Children Checks have access to your information.
Secure Disposal: When data is no longer needed, it is securely deleted or destroyed in accordance with industry standards.
Regular Monitoring: Our systems are regularly reviewed for vulnerabilities and updated as needed.
5. Disclosure of Information
Your personal information will not be sold, shared, or disclosed to third parties except in the following circumstances:
With your explicit consent
When required by Australian law (e.g., mandatory reporting, court orders)
With third-party providers essential for service delivery (e.g., secure payment platforms or video conferencing software), who are bound by Australian privacy standards
When required for secure data storage or technical support, including in cases where services may store data overseas (see below)
Data Storage Location: Some third-party providers may store data on servers located outside Australia. In such cases, we ensure they meet appropriate data protection and privacy standards consistent with Australian law.
6. Use of Cookies and Website Data
Our website may use cookies to improve your browsing experience. Cookies collect non-identifiable data, such as:
Browser type and operating system
Pages visited and time spent on the site
Cookies help us improve website functionality and user experience. You can disable cookies in your browser settings.
7. Accessing and Correcting Your Information
You have the right to:
Request access to any personal information we hold about you
Request corrections if any information is inaccurate or incomplete
To make a request, please contact us at sarah@parentwithpurpose.com.au. We will respond to your request promptly.
8. Data Retention and Record Management
We retain personal information only for as long as necessary to:
Deliver our services
Meet legal, regulatory, or accounting obligations
In accordance with best practice for service providers supporting children, records related to consultations may be retained for up to 7 years from the last interaction, unless earlier deletion is permitted or requested (and not restricted by law). After this period, data will be securely deleted or anonymised.
9. Security Incident Response
In the unlikely event of a data breach:
We will promptly notify affected clients in accordance with the Notifiable Data Breaches (NDB) Scheme
We will provide full details on the nature of the breach, what data was affected, and the steps we’ve taken to resolve and prevent further risk
10. Children's Privacy
We take extra precautions to protect children's information. Specifically:
Information about children is collected only with the explicit consent of parents or legal guardians
All child-related data is treated with heightened confidentiality and care
No information will ever be shared with third parties without your express permission, unless required by law
11. Complaints and Questions
If you have concerns about your privacy or believe we have breached the Australian Privacy Principles:
Please contact us at sarah@parentwithpurpose.com.au
We will respond promptly and work to resolve your concerns professionally
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
12. Updates to This Privacy Policy
This Privacy Policy may be updated from time to time. Updates will be posted on our website, and the Effective Date at the top of this policy will be updated accordingly. Continued use of our services after changes have been made constitutes your agreement to the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
PARENT with PURPOSE
Email: sarah@parentwithpurpose.com.au